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DUALphone for Skype
Skype phone DUALphone 3088 - Internet phone taking Internet telephony further
DUALphone 3088 for Skype
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Base station troubleshooting
 
 
 
Problem Possible cause Solution
The LED light (the base station light indicator) is flashing slowly Your Ethernet cable is not connected, the cable is defect, or the equipment connected to the other end of the cable is not turned on.
 		 Check that the Ethernet cable is connected correctly. Also check the remaining network equipment is turned on and working.
- Your IP configuration is "Dynamic" but the dualphone did not receive an IP address from any DHCP server or router Check that you router has DHCP enabled and that you Internet Service Provider allows more than one unit to access internet (with some providers you need to subscribe to extra IP adresses)
I have nowhere to plug in the base station. Your computer or other equipment may be occupying the Internet connection port. Get a router, allowing you to attach more units to the same Internet connection port. If you are buying a new one, we recommend a peer2peer-friendly router.
I have problems with my DUALphone. You are not using the latest software.


There is a problem between your DUALphone and the device (modem/router/switch) to which it is connected.		 Update the software via Settings ==> Advanced ==> Firmware update ==> Latest firmware.


Restart your modem/router/switch and then restart the base station by turning the power off and on.
My base station does not receive an IP address. You may be using an Internet connection with a static IP address. Configure the static IP address via Settings ==> Advanced ==> Internet settings ==> IP mode. Select Static and enter the IP address; then follow the wizard to make the further required entries.
- Other equipment, for instance a computer, has been connected to the Internet connection. Connect the base station to the Internet connection port. Turn on the base station and wait for about one hour. Restart the base station and check if your DUALphone works. Check via Settings ==> Information if the base station has received an IP address.
I cannot register the handset to the base station, the message 'Open base station could not be found' is shown on the handset. The base station is turned off. Turn the base station on. The LED light on the base station must be red.
- The base station is not in registration mode.

Press the Menu button on the handset ==> Settings ==> Advanced ==> Reset ==> Follow instructions on handset.
- You are too far away from the base station. Move the handset closer to the base station (for instance in the same room).