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DUALphone for Skype
Skype phone DUALphone 3088 - Internet phone taking Internet telephony further
DUALphone 3088 for Skype
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Landline connection troubleshooting
 
 
 
Problem Possible cause Solution
My DUALphone does not ring on incoming calls You have muted your handset. Adjust the volume via Settings ==>Tones ==> Ring tones.
- You have enable Call divert, which means that all incoming Skype calls are forwarded Disable call forwarding via Settings ==> Call divert ==> Call forward.
Landline and mobile phones cannot call me via SkypeIn. You are not subscribing to this service. You can buy SkypeIn at www.Skype.com.
- You are out of Skype credits. Check your status via Service ==> SkypeIn.

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 People calling your SkypeIn number do not wait long enough before they hang up. People calling you should allow the phone to ring at least five times before they hang up due to the delay before the SkypeIn call reaches you.
I cannot call via my landline connection. The base station is not connected to your landline. Connect the landline to your base station.
- The landline is out of order. Check your landline connection with a traditional phone and hear if there is a dialling tone. If not, contact your landline provider.
- The landline connection is occupied by another phone in the house. Check that the landline connection is not occupied.
- The base station is not turned on. Turn on the base station.
I cannot receive calls via my landline connection. You are using incorrect landline country setting. Select the correct landline country setting via Settings ==> Phone settings ==> Landline country. Please note: The landline country setting has no influence on Skype calls.
No Caller ID is shown when I receive landline calls. You are not subscribing to this service with your landline provider. Contact your landline provider.
- You are using an incorrect country setting. Select the correct country setting via Settings ==> Phone settings ==> Landline country.
I do not get a new line on my landline connection when sending a flash (by pressing ). You are using an incorrect country setting. Select the correct country setting via Settings==> Phone settings==> Landline country.