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DUALphone for Skype
Skype phone DUALphone 3088 - Internet phone taking Internet telephony further
DUALphone 3088 for Skype
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Skype troubleshooting
 
 
 
Problem Possible cause Solution
I cannot sign in to Skype. You are using an incorrect Skype name and/or password. Check the Skype name and/or password and try again. Be sure to enter large and small letters and special characters correctly.
- You have no Skype account. Create a Skype account via Status ==> Create new account.
- Your base station is not connected to the Internet. Check that all cables are attached correctly.
- The base station has not been provided an IP address. Check via Settings ==>Information that an IP address is shown under IP address. If not, check your Internet connection. If you are using a router, switch or hub, restart the device(s) and then restart the base station. Please refer to My base station does not receive an IP address under Advanced troubleshooting.
- Your Internet connection timed out because you are not using an Always on connection. Some broadband connections require that you log on the Internet every time you wish to use it, and the connection will automatically close after for example 20 minutes of inactivity. Your DUALphone does not work with such connections, only with Always on connections. Contact your Internet provider and get an 'Always on' connection. Possibly Always on may be enabled via your provider's homepage.
- A firewall/NAT/router is blocking access to the Internet. Restart your router and then restart your base station. It this does not help it may be because you are using a very restrictive kind of router/NAT. Please contact your Internet provider or router manufacturer.

If you are about to buy a new router we recommend a peer2peer-friendly router. Skype needs unrestricted outgoing TCP access to all destination ports over 1024 or to ports 80 and 443 in order to work properly. To obtain even better sound, we recommend that you open the specific port to incoming TCP and/or UDP traffic. Please check Settings ==> Advanced ==> Internet settings ==> Skype ports.
- The IP address needs to be renewed

First try resetting the telephone from Menu-Settings-Advanced-Reset.

If it doesn’t help power cycle the base station (take off the power cable and put it back).

You can also try renewing the IP with the following way: Go to Menu-Settings-Advanced-Internet Settings.

In IP mode choose Dynamic and hit select (do this even though the IP mode was dynamic already) after that press Back (in the Internet settings).

The Dualphone will now try to renew your IP address (ask for new IP from DHCP-server).
I cannot connect to Skype from my workplace or school. Most likely your base station is behind a proxy server, which are often used by companies and schools. Configure the Skype proxy via Settings ==> Advanced ==> Internet settings ==> Skype proxy. Also, you have to configure via Settings ==> Advanced ==> Internet settings ==> Firmware proxy. Please contact the IT support resource at your workplace or school for further information.
I cannot make a Skype to Skype call. You are not signed in. Choose Status ==> Sign in and enter your Skype name and password when prompted for it. If you have no Skype account, you can create one via Status ==> Create new account.
- You have no Internet connection. Please refer to 'I cannot sign in to Skype' under Advanced troubleshooting.
I cannot make a SkypeOut call. You are not subscribing to this service. You can buy SkypeOut at www.Skype.com.
- You are out of Skype credits. Check your available Skype credits via Service ==> Skype Credit.
My SkypeOut call does not reach the person intended. You have not stored your country code. Check that your country code is registered via Settings ==> Phone settings ==> Region ==> Country code. You may also need to check your area code via Settings ==> Phone settings ==> Region ==> Area code.
I cannot receive Skype calls from certain persons. You have specified restrictions as to whom you want to communicate with. Check the person who is unable to call you via Settings ==> Privacy ==> Skype calls (or SkypeIn calls). Select a privacy option which allows the person to call you.
- The person is a blocked Skype contact. Check if the Skype contact is blocked via Settings ==> Manage blocked users. Unblock if required.
- You are signed out. Sign in to your Skype account via Status ==> Sign in to Skype.
My DUALphone does not ring on incoming calls You have muted your handset. Adjust the volume via Settings ==>Tones ==> Ring tones.
- You have enable Call divert, which means that all incoming Skype calls are forwarded Disable call forwarding via Settings ==> Call divert ==> Call forward.
I experience a bad sound quality during Skype calls. You are probably behind a router which interferes with the sound. In order to obtain better sound, we recommend that you open the specific port shown under Settings ==> Advanced ==> Internet settings ==> Skype ports to incoming TCP and/or UDP traffic. However, on some routers you cannot configure incoming UDP traffic although you can still configure rerouting of ports with incoming TCP traffic.
If you are using several Skype clients on the same router, you must make sure that they are not using the same Skype Port.
- Another unit (for instance a computer) is using the Internet connection. Free up bandwidth by ending other ongoing Internet traffic or get an Internet connection with more bandwidth.
I cannot send voicemails. You are not subscribing to this service. You can buy SkypeOut at www.skype.com. Check if your voicemail is active via Service ==> Voicemail.
Landline and mobile phones cannot call me via SkypeIn. You are not subscribing to this service. You can buy SkypeIn at www.Skype.com.
- You are out of Skype credits. Check your status via Service ==> SkypeIn.

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 People calling your SkypeIn number do not wait long enough before they hang up. People calling you should allow the phone to ring at least five times before they hang up due to the delay before the SkypeIn call reaches you.
I cannot access the main menu Contacts. You are signed out. Your contact list resides on a central Skype server and is therefore visible only when you are signed in. Sign in via Status ==> Sign in to Skype.
I cannot see if a Skype contact is online as his or her online status is always shown as ? The contact in question has not been authorised. Send an Authorisation request: From Contacts, select Options ==> Advanced ==> Request details.
The main menu History is suddenly empty. You are signed out. The History list is deleted whenever you sign out. Sign in via Status ==> Sign in to Skype. Please note: Old call details will not be restored at the next sign in.
My friends cannot find me on Skype by searching for my e-mail address. You have not configured your data under My profile. Save your e-mail address via Status ==> My profile ==> Private. Other Skype users cannot see your e-mail address, they can only use it for searching for you if they know the address already.